- At Organixia, we value your satisfaction and are committed to providing you with high-quality skin care products. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our return policy below to ensure a smooth and hassle-free return process:
- *1. Returns Eligibility:*
- – Returns are accepted within 30 days from the date of purchase.
- – To be eligible for a return, the product must be in its original condition, unopened, unused, and in its original packaging.
- *2. How to Initiate a Return:*
- – To initiate a return, please contact our Customer Support team At.
- [organixiacare@gmail.com]
- – Provide your order number, the reason for the return, and any relevant details.
- – Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
- *3. Return Shipping:*
- – Customers are responsible for the cost of return shipping.
- – Please use a trackable and insured shipping method to ensure the safe return of the product to our address.
- *4. Refund Process:*
- – Once we receive the returned product and verify its condition, we will process your refund.
- – Refunds will be issued to the original payment method used for the purchase.
- – Please allow 5-7 business days for the refund to appear in your account.
- *5. Damaged or Incorrect Items:*
- – If you receive a damaged or incorrect item, please contact our Customer Support team within 5 business days of receiving the product.
- – We will provide instructions on how to return the item and will cover the return shipping costs.
- *6. Exchanges:*
- – We do not offer direct exchanges. If you would like to exchange a product, please initiate a return as per our policy and place a new order for the desired item.
- *7. Contact Us:*
- – If you have any questions or need further assistance, please reach out to our Customer Support team At.
- [organixiacare@gmail.com]
- Organixia is dedicated to your skin care needs, and we aim to make the return process as convenient as possible. We appreciate your trust in our brand and products.
- Please note that this return policy is subject to change, and any updates will be posted on our website. Last updated on November 5, 2023.