- 1. **Order Processing Time:**
- – Specify the time it takes to process orders before shipment.
- 2. **Shipping Methods:**
- – Outline available shipping methods (e.g., standard, express) and associated costs.
- 3. **Delivery Time Frame:**
- – Provide an estimated delivery time frame, considering factors like location and shipping method.
- 4. **Shipping Restrictions:**
- – Detail any geographic or product-specific restrictions that may affect shipping.
- 5. **Tracking Information:**
- – Explain how customers can access and use tracking information for their orders.
- 6. **Shipping Costs:**
- – Clearly state shipping costs, if applicable, and under what circumstances they may vary.
- 7. **Customs and Duties:**
- – Inform customers about potential customs duties or taxes for international shipments.
- 8. **Lost or Stolen Packages:**
- – Specify the procedure for addressing lost or stolen packages, including any necessary customer actions.
- 9. **Address Accuracy:**
- – Emphasize the importance of providing accurate shipping addresses to avoid delivery issues.
- 10. **Undeliverable Packages:**
- – Explain what happens if a package is deemed undeliverable and the steps for resolution.
- 11. **Delivery Delays:**
- – Communicate potential reasons for delivery delays and how customers will be informed.
- 12. **Shipping Partners:**
- – Disclose information about the third-party shipping partners used for order fulfillment.
- 13. **Weekend and Holiday Shipping:**
- – Clarify how weekends and holidays may impact order processing and delivery times.
- 14. **Split Shipments:**
- – Explain the policy regarding split shipments if certain items in an order are unavailable.
- 15. **Shipping Confirmation:**
- – Detail the process of sending shipping confirmation notifications to customers.